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Enterprise RAG and knowledge management

Enterprise knowledge assistant

Help employees find policy, product, and operational answers without bypassing source permissions.

Reference blueprintNot a client deployment or performance claim

Primary users

  • Employees
  • Operations teams
  • Knowledge owners

Connected systems

  • Google Drive or SharePoint
  • Knowledge base
  • Identity provider
  • Analytics

Reference workflow

How the work moves.

The sequence separates AI interpretation from deterministic controls and accountable human decisions.

  1. 01

    A user asks a question in the internal assistant.

  2. 02

    Identity and source permissions filter the searchable content.

  3. 03

    Hybrid retrieval finds and reranks the most relevant passages.

  4. 04

    The model answers with citations or declines when evidence is weak.

  5. 05

    Feedback and unanswered questions reach the content owner.

Controls to design

Boundaries before autonomy.

  • Permission checks before retrieval
  • Citation-required responses
  • Evaluation set for accuracy and access boundaries
  • Feedback and content-gap reporting

Evidence to collect

  1. 01Answer correctness on an agreed question set
  2. 02Citation support and source freshness
  3. 03Reduction in unresolved internal questions
  4. 04No cross-permission retrieval in access tests
All blueprints

Make it specific

Assess this pattern against your workflow, data, and controls.

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